Case Study - Revolutionizing customer service in Africa
We helped Bulkcare build an innovative customer service platform that enables businesses to provide world-class support while creating employment opportunities in Kenya.
- Client
- Bulkcare
- Year
- Service
- Platform Development
Overview
Bulkcare was looking to scale their customer service operations while maintaining quality and efficiency. They needed a platform that could handle complex workflows, support agent training, and provide detailed analytics.
Our solution included an AI-powered call routing system, real-time performance monitoring, and integrated training modules. The platform also features advanced analytics that help identify trends and improve service quality.
What we did
- Custom CRM Development
- Call Center Software
- Training Platform
- Analytics Dashboard
Working with Zimablue has been transformative for our business. Their understanding of both technology and the local context helped create a solution that perfectly fits our needs.
Operations Director at Bulkcare
- Active agents
- 500+
- Efficiency increase
- 40%
- Client satisfaction
- 95%
- Support coverage
- 24/7